Durasage is dedicated to supporting your wellness journey with our high-quality personal infrared saunas, steam saunas and cold-water plunges. Designed to promote relaxation and to enhance overall vitality, our products help you feel your best. Empower your health!
We stand by our products, and we want you to be 100% satisfied with your Durasage purchase! We want you to love your Durasage products as much as we do, and we're glad to work out a return or exchange if requested.
Returns:
Our satisfaction guarantee policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt, order number, or proof of purchase.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days. Original shipping costs are not refundable.
Return Shipping:
To return your product, you should mail your product to: Durasage - Returns, 1609 W 17th St, Tempe, AZ 85281
You will be responsible for paying your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you return an order over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Support Email: Support@durasagehealth.com